Question 1

Q: How will my gift be wrapped?

Accepted Answer

A: All our gift boxes are presented in either Black or White. Every gift are carefully positioned with crinkle paper to ensure minimal movement within the gift box. A selected complementary greeting card will be included as well before being wrapped with tissue paper and sealed with the premium embossed ELEVAÉ sticker. Your box is then completed with either black or white grosgrain ribbon. It is then placed in a shipping carton to protect the beautiful gift box inside.

Question 2

Q: Can I add a note to my gift box?

Accepted Answer

A: Absolutely! Each of our gift boxes comes with a complimentary gift card, where we will handwrite your personalized message on the card of your choice.

Question 3

Q: Can I customise my own gift box?

Accepted Answer

A: Yes, we proudly offer the option to customize  gift boxes to ensure every gift is as unique and special as the person receiving it. However, minimum quantities apply. Simply complete the Get In Touch form and we will be in touch within 1-2 business days.

Question 4

Q: Can company logo be added to gift boxes?

Accepted Answer

A: Yes! We offer custom branding options including free logo placement on purchases 8+ gift boxes.

Question 5

Q: What logo file should I upload?

Accepted Answer

A: It is required logo to be in PNG and Vector files (AI, EPS, SVG). If you’re using Canva, we recommend exporting your logo as PDFs. Files must be high resolution, at least 300 DPI. Thin lines and fonts must be at least 0.5 mm (4px) wide. We will be in touch if the file cannot be used.

Question 6

Q: My order is a gift, will invoice be included in the delivery?

Accepted Answer

A: All invoices are sent via email only.

Question 7

Q: What happens if a particular gift box is sold out?

Accepted Answer

A: In the rare instance that an item you wish to purchase is sold out, we will replace the sold-out item with an equally exquisite product of the same value or greater.

Question 8

Q: Do you accept returns?

Accepted Answer

A: At ELEVAÉ, we take great pride in the meticulous time and attention to detail we invest in assembling each luxurious gift. Due to this dedicated craftsmanship, we have a policy that all sales are final. However, we understand that unforeseen circumstances can arise during transit. If your item(s) suffer damage in transit, please notify us immediately.

FAQ

Still need assistance?

Not to worry, please complete the form and we will be in touch within 1-2 business days.