FAQ

A: All our gift boxes are presented in either Black or White. Every gift are carefully positioned with crinkle paper to ensure minimal movement within the gift box. A selected complementary greeting card will be included as well before being wrapped with tissue paper and sealed with the premium embossed ELEVAÉ sticker. Your box is then completed with either black or white grosgrain ribbon. It is then placed in a shipping carton to protect the beautiful gift box inside.

A: Absolutely! Each of our gift boxes comes with a complimentary gift card, where we will handwrite your personalized message on the card of your choice.

A: Yes, we proudly offer the option to customize gift boxes to ensure every gift is as unique and special as the person receiving it. However, minimum quantities apply. Simply complete the Get In Touch form and we will be in touch within 1-2 business days.

A: Yes! We offer custom branding options including free logo placement on purchases 8+ gift boxes.

A: It is required logo to be in PNG and Vector files (AI, EPS, SVG). If you’re using Canva, we recommend exporting your logo as PDFs. Files must be high resolution, at least 300 DPI. Thin lines and fonts must be at least 0.5 mm (4px) wide. We will be in touch if the file cannot be used.

A: All invoices are sent via email only.

A: In the rare instance that an item you wish to purchase is sold out, we will replace the sold-out item with an equally exquisite product of the same value or greater.

A: At ELEVAÉ, we take great pride in the meticulous time and attention to detail we invest in assembling each luxurious gift. Due to this dedicated craftsmanship, we have a policy that all sales are final. However, we understand that unforeseen circumstances can arise during transit. If your item(s) suffer damage in transit, please notify us immediately.

A: We deliver nationally, Australia wide, including regional areas.

A: We strive on fulfilling your purchase within 1-2 business days of order placement! You will receive an email once your order has been confirmed and another email containing the shipping tracking number.

A: Metro areas: 1–3 business days. Regional areas: 4-8 business days. A tracking link will be emailed once dispatched.

A: We unfortunately cannot guarantee a delivery date but we are happy to work with you for this to happen. Please email us at hello@elevae.com.au and will try our best to accommodate this specific request.

A: Providing that your packaging has not yet been picked up by our courier, we can request to change your delivery address. Please send us an email at hello@elevae.com.au and will strive to accommodate the change.

A: Yes! Please kindly email hello@elevae.com.au and we will be in touch soonest where you will be sent a Bulk Order Form to complete and we will take care of the rest.

A: Unfortunately no, shipping is calculated at final checkout.

Q: We package every gift box and its contents with the greatest attention to detail, however should any of the items arrive damaged, please notify us within 48 hours with photos. We’ll replace or refund the damaged item(s).