FAQ
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A: All our gift boxes are presented in either Black or White. Every gift are carefully positioned with crinkle paper to ensure minimal movement within the gift box. A selected complementary greeting card will be included as well before being wrapped with tissue paper and sealed with the premium embossed ELEVAÉ sticker. Your box is then completed with either black or white grosgrain ribbon. It is then placed in a shipping carton to protect the beautiful gift box inside.
A: Absolutely! Each of our gift boxes comes with a complimentary gift card, where we will handwrite your personalized message on the card of your choice.
A: Yes, we proudly offer the option to customize gift boxes to ensure every gift is as unique and special as the person receiving it. However, minimum quantities apply. Simply complete the Get In Touch form and we will be in touch within 1-2 business days.
A: Yes! We offer custom branding options including free logo placement on purchases 8+ gift boxes.
A: It is required logo to be in PNG and Vector files (AI, EPS, SVG). If you’re using Canva, we recommend exporting your logo as PDFs. Files must be high resolution, at least 300 DPI. Thin lines and fonts must be at least 0.5 mm (4px) wide. We will be in touch if the file cannot be used.
A: All invoices are sent via email only.
A: In the rare instance that an item you wish to purchase is sold out, we will replace the sold-out item with an equally exquisite product of the same value or greater.
A: At ELEVAÉ, we take great pride in the meticulous time and attention to detail we invest in assembling each luxurious gift. Due to this dedicated craftsmanship, we have a policy that all sales are final. However, we understand that unforeseen circumstances can arise during transit. If your item(s) suffer damage in transit, please notify us immediately.
